Hello! We at Brick By Brick, aim to bring you a range of premium quality products to make your day to day lives easier and fun. At the same time, we understand and acknowledge any concerns you may have with the orders, shipping, privacy policies and products. We assure you to never let any queries go unanswered. Below are some frequently asked questions from our valuable customers that we have addressed. We are here and more than happy to look into any concerns you may have beyond the below listed questions.
It is our responsibility to make sure your journey with us is both convenient and satisfactory, starting from browsing our products to finally receiving the same.
We hope to build a beautiful relationship with all our customers and keep providing you with the best, while learning more each day about your needs and how we can fulfil the same.
What are the Returns and Exchange policies?
You acknowledge that all the terms of returns and exchange are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. Items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging within 7 days of delivery. We provide a 100% refund on any goods sold.
Our terms and conditions pertaining to returns and exchange are as follows:
If you wish to exchange your item for an alternative product, we suggest that you return it for a credit of the same value as your original order amount.
Our return and exchange policy are, however, subject to the following:
(a) Items should be returned unused and with all tags still attached. Returns that are damaged may not be accepted and may be sent back to the customer.
(b)Unidentified returns may be returned to the sender.
(c) Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. In case you wish to exchange a faulty item instead of obtaining store/online credit, we can replace it for another item as long as the amount matches. Alternatively, we also provide the option of paying extra for the difference amount if the alternative product that you want is more expensive. Please be ensured that we have made every effort in order to display products as accurately as possible in terms of the colours and design of our products that appear on brickbybrickstore.in. However, as computer/laptop/mobile monitors may vary, we cannot give you a 100% guarantee that your monitor's display of a colour will be completely accurate. Please note no returns or refunds will be accepted if you feel the colour of the product ordered and received by you is different than the colour reflecting on our website.
(d) In case of a return request, we will set up the same for you and keep you posted on the same. If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly after, or using any other UPI Payment Methods.
(e) Please note that customers are responsible for shipping costs of returned items both ways.
(f) When a returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.
Kindly note that the items once sold can only be exchanged for replacement or refund amount if they meet our above terms and conditions. Since we keep limited inventory and do not always have all items available, under such circumstances, the store or online credit can be used in the form of a coupon code whenever you shop with us next time. All the terms and conditions applicable to the return of goods shall also apply to the exchange of goods. To return an item, the customer must write to us at email@example.com, you can be assured to receive a response from us within 48 hours on the same.
What are the cancellation policies?
We shall not be able to cancel any order when the items ordered by you are in the process of delivery.
Please note that we will be able to carry out the cancellation process once the product has been received by the customer.
What are the policies during the discount/sale period?
The offer applies to select products only.
We do not exchange or accept returns for sale products (i.e. if the discount code has been applied.)
This offer cannot be clubbed with any other offer, discount or coupon code.
In the case that your order consists of products that are on sale as well as full-priced merchandise, your coupon/discount code will be applied to the entire order value.
Any discount changes during or after the sale will not apply to future or previous purchases.
What are the Shipping and Delivery policies?
Where do we deliver our products?
We aim to make our products available to our customers, wherever they are. Therefore, we deliver locally and all over India.
All the order cut-off times related to dispatch and delivery are provided as guidelines only, and do not take into account possible delays caused by unforeseen circumstances such as payment authorization. Please know that we aim to dispatch all the orders within 24 hours with the exception of the sale season or time period wherein sales are going on, in that case it may take up to 72 hours for dispatch.
Kindly note that the estimated delivery times are to be considered as a guide only. We are not to be held responsible for any delays caused by destination customs clearance.
When do we deliver?
- Local orders take 3-4 business days to be delivered to you.
- International orders take 10-15 business days to be delivered via Fedex or Aramex and we ship within 4 business days.
- Shipping time might vary depending on location, shipment method and other factors.
Do we offer free shipping?
- Free shipping is offered for all prepaid orders.
- COD Orders will be charged for shipping and the COD charges. Pricing also depends on your chosen delivery method and country. Full price will be displayed at checkout.
What are the policies related to taxes and duties?
For all our Indian Customers the product prices displayed on each product are inclusive of all taxes and duties.
What are the various modes of payment we offer?
You can select your preferred payment method at checkout.
- We accept secure payments for both domestic & international customers via Credit Cards, Debit Cards & PayPal.
- Cash on Delivery is available in serviceable cities all over India.
- All product prices for customers in India are inclusive of all taxes and duties.
Please note that additional exchange fee may apply if your currency is other than Indian Rupees.
What is the order placement process?
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Kindly ensure adding your email address and phone number so we can keep you updated with all details regarding your order.
Follow the instructions by providing us with delivery information and select payment method for goods - we ship the orders within 24 hours subject to availability.
Please note that none of our delivery partners are to be paid anything extra on top of the amount stated in your order invoice on COD or prepaid orders. In case, a delivery executive asks for an extra amount to be paid to them on receiving the product by you, please refuse immediately and apprise us of the same.
Our support team is always happy to guide you at any step!
What are the privacy policies?
We at Brick By Brick, we make every possible effort in order to ensure we protect your information that is personal to you.
This Policy, in concoction with our above Terms and Conditions, in itself explains how we may possibly use the information we collect about you, as well as the rights you have over any personal information we hold about you.
Kindly ensure to read this Policy and our Terms and Conditions; by accessing the Website you confirm to have understood and agreed to them. In case you want to avail "Right to be forgotten" then please leave us an email at firstname.lastname@example.org
Do we collect any information related to your consumer journey with us?
We collect information about you (such as your name, email address, phone number shipping address, transaction details, and IP address) when you:
- visit the Website;
- register on or buy products on the Website;
- take part in our promotions, competitions, customer surveys and questionnaires; or contact us via e-mail, phone or letter,
Please note that we may receive Personal Information about you from third party sources including partners with which we offer co-branded services or engage in joint marketing activities and publicly available sources such as social media websites. This additional data helps us to check the accuracy of the data we hold about you and to send you the most relevant offers and promotions.
How do we use the information related to your journey with us?
We collect your personal information to better understand you and to enable us to personalise your experience with HK Basics, including offers, promotions and services to meet your needs. We use your information to:
- personalise our services, offers and promotions to you
- operate your online account and your rewards for life account
- process your online orders and in-store purchases
- tell you about important changes to HK Basics
- develop and improve our products and services
- manage promotions, competitions, customer surveys and questionnaires
- check and verify your identity, and prevent or detect crime.
(In performing such checks, your information may be disclosed to credit reference agencies who keep a record of that information, but these are not credit checks and your credit rating will not be affected.)
What is our marketing approach?
With your prior agreement, we may contact you by email, post, SMS or phone:
- For details of offers and information about products or offers;
- For offers and information about products or services from selected partners, or for customer research e.g. to help improve our services, products, stores or the Website.
- It is entirely upto you if you wish to receive or not receive this information. However, if you tell us that you don’t want to receive marketing information from us we will ensure the same. Your convenience and smooth experience with us is our priority.
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other devices when you visit a website. This information is then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
There are two types of cookies that can be used:
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time the user visits the website that created that particular cookie.
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
Strictly necessary cookies
These cookies enable services you have specifically asked for. For the types of cookies that are strictly necessary, no consent is required.
These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, such as shopping baskets or e-billing, cannot be provided.
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the Website; for instance, which pages visitors go to most often, which pages they go to next and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All the information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting or advertising cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Regardless of which browser you are using, you can adjust the browser settings to not store cookies. Some browsers will allow you to only do this setting for certain websites.
How can you delete cookies?
You can delete cookies in your browser settings. You can find assistance either within the browser settings or on the browsers' WebPages.
The terms "We" / "Us" / "Our"/”Company” individually and collectively refer Brick By Brick and the terms "You" /"Your" / "Yourself" refer to the users.
To avail certain services on our Websites, users are required to provide certain information for the registration process namely: - a) your name, b) email address, c) sex, d) age, e) PIN code, f) credit card or debit card details g) medical records and history h) sexual orientation, i) biometric information, j) password etc., and / or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.
All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services
Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.
To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalised Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.
Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.
LINKS TO THE OTHER SITES
Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.5.
We shares the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:
(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to email@example.com
Further information and how to get in touch with us?
Happy shopping with Brick By Brick!